Friday, 18 February 2011

Call Centre Request

One of our supporters in the East Midlands sent us the following suggestion by email; it's worth trying, to promote British jobs for British people.

Did you know that you have the right to speak to a UK person when you
call a company for a service or whatever.

Here is a proactive way of bringing jobs back to the UK. Do the following when you phone any customer service operation that is based in a foreign country.

Any time you call a company about a problem with a credit card, bank account, computer product, etc, and you are answered by a person in a call centre abroad, eg. in India, try this:

As soon as you realise that the customer service person is not in the UK (you can always ask if you are not sure about the accent), very politely please (very politely - this is not about trashing other cultures) say,

"I'd like to speak to a customer service person in the United Kingdom."

The rep might suggest talking to his/her manager, but, again, politely say,

"Thank you, but I'd like to speak to a customer service person in the UK ."

YOU WILL BE IMMEDIATELY CONNECTED to a rep in the UK .. It only takes a few seconds to have your call re-directed to the UK .

Tonight when I got redirected to a UK rep, I asked again to make sure -
and yes, she was in Swansea.

Imagine if tomorrow, every UK citizen requests a UK rep, how that would
impact the number of extra UK jobs needed.

Imagine what would happen if every UK citizen insisted on talking to only UK
phone reps from this day on.

Remember - the goal is to restore jobs back here at home - not to be abrupt
or rude to a foreigner.
If you agree, please tell 10 people you know and tell them to tell 10
people they know.

1 comment:

Keats said...

fern, in the Philippines, wrote:

"Nice post! I hope that your request will be grant sooner. I am sure many unemployed will be interested to apply for the call center. Anyway, thanks for the post."

Thank you for your support for UK call centres, fern, that's much appreciated.
Forgive me editing out your link, but an advertisement for a foreign call centre rather defeats the object of the article, I felt.